{"id":99427,"date":"2024-06-13T13:50:50","date_gmt":"2024-06-13T10:50:50","guid":{"rendered":"https:\/\/help.freeplanetvpn.com\/refund\/"},"modified":"2026-03-13T15:10:18","modified_gmt":"2026-03-13T12:10:18","slug":"refund","status":"publish","type":"page","link":"https:\/\/freevpnplanet.com\/cs\/refund\/","title":{"rendered":"Vr\u00e1tky"},"content":{"rendered":"\n
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Z\u00e1sady vracen\u00ed<\/h1>\n\n\n\n

Posledn\u00ed aktualizace 13. b\u0159ezna 2026<\/p>\n\n\n\n

\u0158e\u0161en\u00ed probl\u00e9m\u016f<\/h2>\n\n\n\n

Pokud nejste se slu\u017ebou VPN spokojeni, informujte n\u00e1s pros\u00edm e-mailem na adrese support@freevpnplanet.com<\/a> \u0158e\u0161\u00edme v\u011bt\u0161inu probl\u00e9m\u016f s konfigurac\u00ed slu\u017eby, kter\u00e9 v\u00e1m mohou br\u00e1nit ve vyu\u017e\u00edv\u00e1n\u00ed slu\u017eeb. Existuje \u00fasp\u011b\u0161n\u00e1 praxe, \u017ee probl\u00e9m, kter\u00fd se u v\u00e1s vyskytne, \u0159e\u0161\u00edme jako prvn\u00ed.<\/p>\n<\/div>\n\n\n\n

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Podm\u00ednky vr\u00e1cen\u00ed pen\u011bz<\/h2>\n\n\n\n

U\u017eivatel\u00e9 maj\u00ed pr\u00e1vo odstoupit od smlouvy do 14 dn\u016f od jej\u00edho uzav\u0159en\u00ed. O vr\u00e1cen\u00ed pen\u011bz m\u016f\u017eete po\u017e\u00e1dat kontaktov\u00e1n\u00edm na\u0161eho t\u00fdmu podpory na adrese support@freevpnplanet.com<\/a>. Pro zah\u00e1jen\u00ed \u017e\u00e1dosti o vr\u00e1cen\u00ed pen\u011bz mus\u00edte odpov\u011bd\u011bt na e-mail podpory do 7 kalend\u00e1\u0159n\u00edch dn\u016f. Vy\u010dkejte pros\u00edm na potvrzovac\u00ed e-mail od na\u0161eho pracovn\u00edka podpory ohledn\u011b va\u0161eho vr\u00e1cen\u00ed pen\u011bz. Jasn\u011b uve\u010fte d\u016fvod \u017e\u00e1dosti o vr\u00e1cen\u00ed pen\u011bz, aby bylo mo\u017en\u00e9 \u017e\u00e1dost posoudit. \u017d\u00e1dosti o vr\u00e1cen\u00ed pen\u011bz bez uveden\u00e9ho d\u016fvodu nebudou posuzov\u00e1ny.<\/p>\n\n\n\n

Toto pr\u00e1vo se nevztahuje na p\u0159\u00edpady, kdy byla slu\u017eba pln\u011b poskytnuta v souladu s Podm\u00ednkami slu\u017eby<\/a> (Odd\u00edl 6). Pokud bude \u017e\u00e1dost schv\u00e1lena, vr\u00e1cen\u00ed pen\u011bz bude provedeno do 14 dn\u016f na p\u016fvodn\u00ed zp\u016fsob platby.<\/p>\n\n\n\n

U plateb proveden\u00fdch v kryptom\u011bn\u011b zpravidla neprov\u00e1d\u00edme vr\u00e1cen\u00ed pen\u011bz v kryptom\u011bn\u011b z d\u016fvodu po\u017eadavk\u016f na prevenci pran\u00ed \u0161pinav\u00fdch pen\u011bz a podvod\u016f a tak\u00e9 proto, \u017ee kryptom\u011bnov\u00e9 transakce jsou nevratn\u00e9. Pokud bude vr\u00e1cen\u00ed pen\u011bz schv\u00e1leno, bude provedeno v\u00fdhradn\u011b bankovn\u00edm p\u0159evodem. Pro zpracov\u00e1n\u00ed vr\u00e1cen\u00ed pen\u011bz mus\u00edte poskytnout \u00fapln\u00e9 bankovn\u00ed \u00fadaje (cel\u00e9 jm\u00e9no, IBAN, SWIFT\/BIC, n\u00e1zev banky a adresu banky). \u010c\u00e1stka vr\u00e1cen\u00ed v m\u011bn\u011b fiat bude vypo\u010dtena na z\u00e1klad\u011b p\u016fvodn\u00ed platby p\u0159epo\u010dten\u00e9 podle sm\u011bnn\u00e9ho kurzu platn\u00e9ho v den p\u0159ijet\u00ed platby, po ode\u010dten\u00ed p\u0159\u00edpadn\u00fdch poplatk\u016f.<\/p>\n\n\n\n

Neodpov\u00edd\u00e1me za v\u00fdkyvy kurzu kryptom\u011bn mezi datem platby a datem vr\u00e1cen\u00ed pen\u011bz. V p\u0159\u00edpad\u011b p\u0159eru\u0161en\u00ed slu\u017eby na \u00farovni poskytovatele nebo st\u00e1tn\u00edch org\u00e1n\u016f se vr\u00e1cen\u00ed pen\u011bz neposkytuje.<\/p>\n\n\n\n

Platby proveden\u00e9 v r\u00e1mci automatick\u00e9ho obnoven\u00ed p\u0159edplatn\u00e9ho tak\u00e9 nelze vr\u00e1tit. Po schv\u00e1len\u00ed vr\u00e1cen\u00ed pen\u011bz budete moci nad\u00e1le pou\u017e\u00edvat bezplatn\u00e9 servery, ale p\u0159\u00edstup k pr\u00e9miov\u00fdm lokalit\u00e1m bude okam\u017eit\u011b zru\u0161en.
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N\u00e1kupy v aplikaci<\/h2>\n\n\n\n

Na n\u00e1kupy ‘v aplikaci’, kter\u00e9 jsou prov\u00e1d\u011bny prost\u0159ednictv\u00edm iTunes\/App Store a Google Play Market, se vztahuj\u00ed z\u00e1sady pro vr\u00e1cen\u00ed pen\u011bz v iTunes\/App Store nebo Google Play Market. Obra\u0165te se pros\u00edm p\u0159\u00edmo na podporu obchodu. Upozor\u0148ujeme, \u017ee zru\u0161en\u00ed p\u0159edplatn\u00e9ho v iTunes\/App Store nebo Google Play Market neznamen\u00e1 vr\u00e1cen\u00ed pen\u011bz. P\u0159i zru\u0161en\u00ed takov\u00e9ho n\u00e1kupu se nev\u00e1hejte informovat o dal\u0161\u00edch podrobnostech u podpory obchodu.<\/p>\n\n\n\n

Upozor\u0148ujeme, \u017ee n\u00e1kupy proveden\u00e9 pomoc\u00ed slu\u017eby Telegram Stars for Planet VPN jsou nevratn\u00e9.<\/p>\n\n\n\n

Zru\u0161en\u00ed p\u0159edplatn\u00e9ho<\/h2>\n\n\n\n

P\u0159edplatn\u00e9 Premium m\u016f\u017eete kdykoli zru\u0161it. Pokud je p\u0159edplatn\u00e9 vystaveno s automatick\u00fdm obnovov\u00e1n\u00edm, m\u016f\u017eete jej zru\u0161it sami prost\u0159ednictv\u00edm sv\u00e9ho osobn\u00edho \u00fa\u010dtu na webu nebo kontaktov\u00e1n\u00edm na\u0161eho t\u00fdmu podpory na adrese support@freevpnplanet.com<\/a> s ozn\u00e1men\u00edm o zru\u0161en\u00ed p\u0159edplatn\u00e9ho, a to nejm\u00e9n\u011b 24 hodin p\u0159ed nejbli\u017e\u0161\u00edm term\u00ednem ode\u010dtu. Souhlas\u00edte s t\u00edm, \u017ee p\u0159i komunikaci s na\u0161\u00edm t\u00fdmem podpory prost\u0159ednictv\u00edm e-mailu nebo online chatu budete zdvo\u0159il\u00ed a p\u0159\u00e1tel\u0161t\u00ed. Pokud budeme va\u0161e chov\u00e1n\u00ed pova\u017eovat za v\u00fdhru\u017en\u00e9 nebo ur\u00e1\u017eliv\u00e9, vyhrazujeme si pr\u00e1vo okam\u017eit\u011b v\u00e1s za\u0159adit na \u010dernou listinu a zablokovat v\u00e1m p\u0159\u00edstup k chatu.<\/p>\n\n\n <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page_template-basic_for_gutenberg.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"download_by_lite_tag":[],"class_list":["post-99427","page","type-page","status-publish","hentry"],"yoast_head":"\nVr\u00e1tky - Blog Planet VPN<\/title>\n<meta name=\"description\" content=\"Nejlep\u0161\u00ed VPN od Planet VPN - Vr\u00e1cen\u00ed pen\u011bz\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freevpnplanet.com\/cs\/refund\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vr\u00e1tky - 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