{"id":99344,"date":"2024-06-13T13:50:50","date_gmt":"2024-06-13T10:50:50","guid":{"rendered":"https:\/\/help.freeplanetvpn.com\/refund\/"},"modified":"2026-03-13T15:30:03","modified_gmt":"2026-03-13T12:30:03","slug":"refund","status":"publish","type":"page","link":"https:\/\/freevpnplanet.com\/es\/refund\/","title":{"rendered":"Reembolso"},"content":{"rendered":"\n
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Reglas del reembolso de pago<\/h1>\n\n\n\n

\u00daltima actualizaci\u00f3n 13 de marzo de 2026<\/p>\n\n\n\n

Soluci\u00f3n de problemas<\/h2>\n\n\n\n

Si no est\u00e1 satisfecho con el servicio VPN, por favor, inf\u00f3rmenos por correo electr\u00f3nico a support@freevpnplanet.com<\/a>. Hay una serie de problemas de configuraci\u00f3n del servicio que pueden dificultar los servicios para usted, pero resolvemos la mayor\u00eda de ellos. Existe una pr\u00e1ctica exitosa que consiste en solucionar el problema que usted experimenta primero.<\/p>\n<\/div>\n\n\n\n

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Condiciones de reembolso<\/h2>\n\n\n\n

Los usuarios tienen derecho a desistir del contrato dentro de los 14 d\u00edas posteriores a su celebraci\u00f3n. Puede solicitar un reembolso contactando con nuestro equipo de soporte en support@freevpnplanet.com<\/a>. Para iniciar una solicitud de reembolso, debe responder al correo electr\u00f3nico del equipo de soporte dentro de un plazo de 7 d\u00edas naturales. Por favor, espere un correo de confirmaci\u00f3n de nuestro representante de soporte respecto a su reembolso. Indique claramente el motivo de su solicitud de reembolso para facilitar el proceso de revisi\u00f3n. Las solicitudes de reembolso sin un motivo especificado no ser\u00e1n consideradas.<\/p>\n\n\n\n

Este derecho no se aplica si el servicio ha sido prestado en su totalidad de acuerdo con los T\u00e9rminos del Servicio<\/a> (Secci\u00f3n 6). Si se aprueba, el reembolso se procesar\u00e1 dentro de un plazo de 14 d\u00edas utilizando el m\u00e9todo de pago original.<\/p>\n\n\n\n

En el caso de pagos realizados con criptomonedas, generalmente no emitimos reembolsos en criptomonedas debido a los requisitos de prevenci\u00f3n de fraude y blanqueo de capitales, as\u00ed como al car\u00e1cter irreversible de las transacciones con criptomonedas. Si se aprueba un reembolso, este se procesar\u00e1 exclusivamente mediante transferencia bancaria. Para procesar el reembolso, deber\u00e1 proporcionar los datos bancarios completos (nombre completo, IBAN, SWIFT\/BIC, nombre y direcci\u00f3n del banco). El importe del reembolso en moneda fiduciaria se calcular\u00e1 en funci\u00f3n del importe original del pago convertido al tipo de cambio vigente en la fecha de recepci\u00f3n del pago, menos cualquier comisi\u00f3n aplicable.<\/p>\n\n\n\n

No somos responsables de las fluctuaciones del tipo de cambio de las criptomonedas entre la fecha de pago y la fecha de reembolso. En caso de interrupciones del servicio a nivel del proveedor o de las autoridades gubernamentales, no se emitir\u00e1n reembolsos.<\/p>\n\n\n\n

Los pagos realizados mediante la renovaci\u00f3n autom\u00e1tica de la suscripci\u00f3n tampoco son reembolsables. Una vez aprobado el reembolso, a\u00fan podr\u00e1 utilizar los servidores gratuitos, pero el acceso a las ubicaciones premium ser\u00e1 revocado inmediatamente.<\/p>\n\n\n\n

Compras dentro de la aplicaci\u00f3n<\/h5>\n\n\n\n

Las compras “dentro de la aplicaci\u00f3n” que se realizan a trav\u00e9s de iTunes\/App Store y Google Play Market est\u00e1n sujetas a las pol\u00edticas de reembolso de iTunes\/App Store o Google Play Market. Por favor, p\u00f3ngase en contacto con el soporte de la tienda directamente. Por favor, tenga en cuenta que la cancelaci\u00f3n de la suscripci\u00f3n en iTunes\/App Store o Google Play Market no implica el reembolso. No dude en averiguar m\u00e1s detalles con el soporte de la tienda, cuando cancele una compra de este tipo.<\/p>\n\n\n\n

Ten en cuenta que las compras realizadas con Telegram Stars para Planet VPN no son reembolsables.<\/p>\n\n\n\n

Cancelaci\u00f3n de la suscripci\u00f3n<\/h5>\n\n\n\n

Puede cancelar su suscripci\u00f3n Premium en cualquier momento. Si la suscripci\u00f3n se emite con renovaci\u00f3n autom\u00e1tica, puede cancelarla usted mismo a trav\u00e9s de su cuenta personal en el sitio o comunic\u00e1ndose con nuestro equipo de soporte en support@freevpnplanet.com<\/a> con un aviso de cancelaci\u00f3n de la suscripci\u00f3n, al menos 24 horas antes del pr\u00f3ximo plazo de d\u00e9bito. Usted acepta ser cort\u00e9s y amable cuando se comunique con nuestro equipo de soporte por correo electr\u00f3nico o chat en l\u00ednea. Si consideramos que su comportamiento es amenazante u ofensivo, nos reservamos el derecho de incluirlo en una lista negra de inmediato y bloquear su acceso al chat.<\/p>\n\n\n <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page_template-basic_for_gutenberg.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"download_by_lite_tag":[],"class_list":["post-99344","page","type-page","status-publish","hentry"],"yoast_head":"\nReembolso<\/title>\n<meta name=\"description\" content=\"VPN por Planet VPN - Reembolso\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freevpnplanet.com\/es\/refund\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reembolso\" \/>\n<meta property=\"og:description\" content=\"VPN por Planet VPN - 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