{"id":99347,"date":"2024-06-13T13:50:50","date_gmt":"2024-06-13T10:50:50","guid":{"rendered":"https:\/\/help.freeplanetvpn.com\/refund\/"},"modified":"2026-03-13T15:13:35","modified_gmt":"2026-03-13T12:13:35","slug":"refund","status":"publish","type":"page","link":"https:\/\/freevpnplanet.com\/fr\/refund\/","title":{"rendered":"Remboursements"},"content":{"rendered":"\n
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Politique de remboursements<\/h1>\n\n\n\n

Derni\u00e8re mise \u00e0 jour le 13 mars 2026<\/p>\n\n\n\n

D\u00e9pannage<\/h2>\n\n\n\n

Si vous n’\u00eates pas satisfait du service VPN, veuillez nous en informer par e-mail \u00e0 support@freevpnplanet.com<\/a>. Il y a un certain nombre de probl\u00e8mes de configuration de services qui peuvent entraver les services pour vous, mais nous r\u00e9soudre la plupart d’entre eux. Il est une pratique r\u00e9ussie que nous d\u00e9pannez un probl\u00e8me que vous rencontrez.<\/p>\n<\/div>\n\n\n\n

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Conditions de remboursement<\/h2>\n\n\n\n

Les utilisateurs disposent d\u2019un droit de r\u00e9tractation de 14 jours \u00e0 compter de la conclusion du contrat. Vous pouvez demander un remboursement en contactant notre \u00e9quipe d\u2019assistance \u00e0 l\u2019adresse support@freevpnplanet.com<\/a>. Pour initier une demande de remboursement, vous devez r\u00e9pondre \u00e0 l\u2019e-mail de l\u2019\u00e9quipe d\u2019assistance dans un d\u00e9lai de 7 jours calendaires. Veuillez attendre un e-mail de confirmation de notre repr\u00e9sentant concernant votre remboursement. Merci d\u2019indiquer clairement la raison de votre demande afin de faciliter le processus d\u2019examen. Les demandes de remboursement sans motif pr\u00e9cis\u00e9 ne seront pas prises en compte.<\/p>\n\n\n\n

Ce droit ne s\u2019applique pas si le service a \u00e9t\u00e9 enti\u00e8rement ex\u00e9cut\u00e9 conform\u00e9ment aux Conditions d\u2019utilisation<\/a> (Section 6). Si la demande est approuv\u00e9e, le remboursement sera effectu\u00e9 dans un d\u00e9lai de 14 jours via le moyen de paiement initial.<\/p>\n\n\n\n

Pour les paiements effectu\u00e9s en cryptomonnaie, nous n\u2019effectuons g\u00e9n\u00e9ralement pas de remboursement en cryptomonnaie en raison des exigences de lutte contre le blanchiment d\u2019argent et la fraude, ainsi que du caract\u00e8re irr\u00e9versible des transactions en cryptomonnaie. Si un remboursement est approuv\u00e9, il sera trait\u00e9 exclusivement par virement bancaire. Pour traiter le remboursement, vous devrez fournir les coordonn\u00e9es bancaires compl\u00e8tes (nom complet, IBAN, SWIFT\/BIC, nom et adresse de la banque). Le montant rembours\u00e9 en monnaie fiduciaire sera calcul\u00e9 sur la base du montant initial du paiement converti selon le taux de change en vigueur \u00e0 la date de r\u00e9ception du paiement, d\u00e9duction faite des frais de transaction applicables.<\/p>\n\n\n\n

Nous ne sommes pas responsables des fluctuations du taux de change des cryptomonnaies entre la date de paiement et la date de remboursement. En cas d\u2019interruption du service au niveau du fournisseur ou des autorit\u00e9s gouvernementales, aucun remboursement ne sera effectu\u00e9.<\/p>\n\n\n\n

Les paiements effectu\u00e9s dans le cadre d\u2019un renouvellement automatique d\u2019abonnement ne sont pas remboursables. Une fois le remboursement approuv\u00e9, vous pourrez continuer \u00e0 utiliser les serveurs gratuits, mais l\u2019acc\u00e8s aux emplacements premium sera imm\u00e9diatement r\u00e9voqu\u00e9.<\/p>\n\n\n\n

Achats via l’application<\/h2>\n\n\n\n

Les achats effectu\u00e9s via iTunes \/ App Store et Google Play Market sont soumis aux politiques de remboursement d’iTunes \/ App Store ou de Google Play Market. Pour les demandes de remboursement, veuillez contacter directement le support de la boutique concern\u00e9e. Veuillez noter que l’annulation de l’abonnement sur iTunes \/ App Store ou Google Play Market ne signifie pas le remboursement. N’h\u00e9sitez pas \u00e0 obtenir plus d’information aupr\u00e8s de l’\u00e9quipe support, lors de l’annulation d’un tel achat.<\/p>\n\n\n\n

Veuillez noter que les achats effectu\u00e9s avec des Telegram Stars pour Planet VPN ne sont pas remboursables.<\/p>\n\n\n\n

Annulation du compte<\/h2>\n\n\n\n

Vous pouvez annuler votre abonnement Premium \u00e0 tout moment. Si l’abonnement est \u00e9mis avec renouvellement automatique, vous pouvez l’annuler vous-m\u00eame via votre compte personnel sur le site, ou en contactant notre \u00e9quipe d’assistance \u00e0 support@freevpnplanet.com<\/a> avec un avis d’annulation de l’abonnement, au moins 24 heures avant la prochaine d\u00e9lai de d\u00e9bit. Vous acceptez d’\u00eatre poli et amical lorsque vous communiquez avec notre \u00e9quipe d’assistance par e-mail ou chat en ligne. Si nous trouvons votre comportement mena\u00e7ant ou offensant, nous nous r\u00e9servons le droit de vous mettre imm\u00e9diatement sur liste noire et de bloquer votre acc\u00e8s au chat.<\/p>\n\n\n <\/div>\n\n<\/div>\n\n\n\n

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