{"id":99426,"date":"2024-06-13T13:50:50","date_gmt":"2024-06-13T10:50:50","guid":{"rendered":"https:\/\/help.freeplanetvpn.com\/refund\/"},"modified":"2026-03-13T15:22:24","modified_gmt":"2026-03-13T12:22:24","slug":"refund","status":"publish","type":"page","link":"https:\/\/freevpnplanet.com\/id\/refund\/","title":{"rendered":"Pengembalian Dana"},"content":{"rendered":"\n
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Kebijakan pengembalian dana<\/h1>\n\n\n\n

Terakhir diperbarui 13 Maret 2026<\/p>\n\n\n\n

Penyelesaian masalah<\/strong><\/h2>\n\n\n\n

Jika Anda merasa tidak puas dengan layanan VPN, harap informasikan kepada kami melalui email ke support@freevpnplanet.com<\/a>. Kami dapat menyelesaikan sebagian besar masalah konfigurasi layanan yang mungkin menghambat Layanan untuk Anda. Ada praktik yang berhasil dimana kami memecahkan masalah yang Anda alami terlebih dahulu.<\/p>\n<\/div>\n\n\n\n

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Ketentuan Pengembalian Dana<\/strong><\/h2>\n\n\n\n

Pengguna memiliki hak untuk membatalkan kontrak dalam waktu 14 hari sejak kontrak disepakati. Anda dapat meminta pengembalian dana dengan menghubungi tim dukungan kami di support@freevpnplanet.com<\/a>. Untuk memulai permintaan pengembalian dana, Anda harus membalas email dari tim dukungan dalam waktu 7 hari kalender. Harap tunggu email konfirmasi dari perwakilan dukungan kami mengenai pengembalian dana Anda. Mohon jelaskan alasan permintaan pengembalian dana Anda agar proses peninjauan dapat dilakukan dengan lebih cepat. Permintaan pengembalian dana tanpa alasan yang jelas tidak akan dipertimbangkan.<\/p>\n\n\n\n

Hak ini tidak berlaku jika layanan telah sepenuhnya diberikan sesuai dengan Ketentuan Layanan<\/a> (Bagian 6). Jika disetujui, pengembalian dana akan diproses dalam waktu 14 hari menggunakan metode pembayaran yang sama seperti saat pembayaran dilakukan.<\/p>\n\n\n\n

Untuk pembayaran yang dilakukan dengan mata uang kripto, kami umumnya tidak memberikan pengembalian dana dalam bentuk kripto karena persyaratan pencegahan pencucian uang dan penipuan serta karena transaksi kripto tidak dapat dibatalkan. Jika pengembalian dana disetujui, prosesnya akan dilakukan secara eksklusif melalui transfer bank. Untuk memproses pengembalian dana, Anda harus memberikan detail bank lengkap (nama lengkap, IBAN, SWIFT\/BIC, nama dan alamat bank). Jumlah pengembalian dana dalam mata uang fiat akan dihitung berdasarkan jumlah pembayaran asli yang dikonversi menggunakan nilai tukar pada tanggal penerimaan pembayaran, setelah dikurangi biaya transaksi yang berlaku.<\/p>\n\n\n\n

Kami tidak bertanggung jawab atas fluktuasi nilai tukar kripto antara tanggal pembayaran dan tanggal pengembalian dana. Jika terjadi gangguan layanan pada tingkat penyedia atau pemerintah, pengembalian dana tidak akan diberikan.<\/p>\n\n\n\n

Pembayaran yang dilakukan melalui perpanjangan langganan otomatis juga tidak dapat dikembalikan. Setelah pengembalian dana disetujui, Anda masih dapat menggunakan server gratis, namun akses ke lokasi premium akan segera dicabut.<\/p>\n\n\n\n

Pembelian dalam aplikasi<\/h5>\n\n\n\n

Pembelian \u201cdalam aplikasi\u201d, yang dilakukan melalui iTunes\/App Store dan Google Play Market tunduk pada kebijakan pengembalian dana iTunes\/App Store atau Google Play Market. Silakan hubungi dukungan toko secara langsung. Mohon diperhatikan bahwa membatalkan Langganan di iTunes\/App Store atau Google Play Market tidak berarti pengembalian dana. Jangan ragu untuk mengetahui detail lebih lanjut dari dukungan toko, saat membatalkan pembelian semacam itu.<\/p>\n\n\n\n

Perlu diketahui bahwa pembelian yang dilakukan dengan Telegram Stars untuk Planet VPN tidak dapat dikembalikan.<\/p>\n\n\n\n

Pembatalan langganan<\/h5>\n\n\n\n

Anda dapat membatalkan langganan Premium kapan saja. Jika langganan diterbitkan dengan perpanjangan otomatis, Anda dapat membatalkannya sendiri melalui akun pribadi Anda di situs, atau dengan menghubungi tim dukungan kami di support@freevpnplanet.com<\/a> dengan pemberitahuan pembatalan langganan, setidaknya 24 jam sebelum berikutnya batas waktu pendebetan. Anda setuju untuk bersikap sopan dan ramah saat berkomunikasi dengan Tim Dukungan kami melalui email atau chat online. Jika kami menemukan perilaku Anda mengancam atau menyinggung, kami berhak segera memasukkan Anda ke daftar hitam dan memblokir akses Anda ke obrolan.<\/p>\n\n\n <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page_template-basic_for_gutenberg.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"download_by_lite_tag":[],"class_list":["post-99426","page","type-page","status-publish","hentry"],"yoast_head":"\nPengembalian Dana<\/title>\n<meta name=\"description\" content=\"VPN terbaik dari Planet VPN - Pengembalian Dana\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freevpnplanet.com\/id\/refund\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pengembalian Dana\" \/>\n<meta property=\"og:description\" content=\"VPN terbaik dari Planet VPN - 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