{"id":99391,"date":"2024-06-13T13:50:50","date_gmt":"2024-06-13T10:50:50","guid":{"rendered":"https:\/\/help.freeplanetvpn.com\/refund\/"},"modified":"2026-03-13T15:28:40","modified_gmt":"2026-03-13T12:28:40","slug":"refund","status":"publish","type":"page","link":"https:\/\/freevpnplanet.com\/pt\/refund\/","title":{"rendered":"Reembolsos"},"content":{"rendered":"\n<div class=\"container-box custom-block align-none \" style=''>\n\n    <div class=\"gutenberg-block-background\"><\/div>\n    <div class=\"container-box__inner inner-container\">\n        \n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex row-gap--20 stack-breakpoint--768\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\">\n<h1 class=\"wp-block-heading has-x-large-font-size\">Politica de reembolso<\/h1>\n\n\n\n<p class=\"has-dark-blue-3-color has-text-color has-link-color wp-elements-b22574b43bf2edc0f42b9f1692b263be\">\u00daltima atualiza\u00e7\u00e3o em 13 de mar\u00e7o de 2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solu\u00e7\u00e3o de problemas<\/h2>\n\n\n\n<p class=\"\">Se voc\u00ea n\u00e3o est\u00e1 satisfeito com o servi\u00e7o VPN, por favor nos informe enviando um e-mail para&nbsp;<a href=\"mailto:support@freevpnplanet.com\">support@freevpnplanet.com<\/a>. H\u00e1 uma s\u00e9rie de quest\u00f5es de configura\u00e7\u00e3o de servi\u00e7os que podem atrapalhar os servi\u00e7os para voc\u00ea, mas n\u00f3s resolvemos a maioria deles. H\u00e1 uma pr\u00e1tica bem sucedida de consertar o problema que voc\u00ea est\u00e1 passando primeiro. .<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image alignright size-large\"><img decoding=\"async\" width=\"196\" height=\"249\" src=\"https:\/\/freevpnplanet.com\/wp-content\/uploads\/2024\/06\/rvpn-refund.94efaa9-20240613_135146_986598.svg\" alt=\"\" class=\"wp-image-94623\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Condi\u00e7\u00f5es de Reembolso<\/h2>\n\n\n\n<p class=\"\">Os utilizadores t\u00eam o direito de rescindir o contrato no prazo de 14 dias a partir da sua celebra\u00e7\u00e3o. Pode solicitar um reembolso contactando a nossa equipa de suporte em <a>support@freevpnplanet.com<\/a>. Para iniciar um pedido de reembolso, deve responder ao e-mail da equipa de suporte no prazo de 7 dias corridos. Aguarde um e-mail de confirma\u00e7\u00e3o do nosso representante de suporte relativamente ao seu reembolso. Indique claramente o motivo do seu pedido de reembolso para facilitar o processo de an\u00e1lise. Pedidos de reembolso sem motivo especificado n\u00e3o ser\u00e3o considerados.<\/p>\n\n\n\n<p class=\"\">Este direito n\u00e3o se aplica se o servi\u00e7o tiver sido totalmente prestado de acordo com os <a href=\"\/pt\/terms\/\">Termos de Servi\u00e7o <\/a>(Sec\u00e7\u00e3o 6). Se aprovado, o reembolso ser\u00e1 processado no prazo de 14 dias utilizando o m\u00e9todo de pagamento original.<br><\/p>\n\n\n\n<p class=\"\">Para pagamentos efetuados em criptomoedas, geralmente n\u00e3o emitimos reembolsos em criptomoeda devido a requisitos de preven\u00e7\u00e3o de branqueamento de capitais e fraude e porque as transa\u00e7\u00f5es em criptomoeda s\u00e3o irrevers\u00edveis. Caso um reembolso seja aprovado, ser\u00e1 processado exclusivamente por transfer\u00eancia banc\u00e1ria. Para processar o reembolso, dever\u00e1 fornecer os dados banc\u00e1rios completos (nome completo, IBAN, SWIFT\/BIC, nome e endere\u00e7o do banco). O valor do reembolso em moeda fiduci\u00e1ria ser\u00e1 calculado com base no valor original do pagamento convertido \u00e0 taxa de c\u00e2mbio na data de rece\u00e7\u00e3o do pagamento, menos quaisquer taxas aplic\u00e1veis.<\/p>\n\n\n\n<p class=\"\">N\u00e3o somos respons\u00e1veis por flutua\u00e7\u00f5es na taxa de c\u00e2mbio das criptomoedas entre a data do pagamento e a data do reembolso. Em caso de interrup\u00e7\u00f5es do servi\u00e7o ao n\u00edvel do fornecedor ou das autoridades governamentais, n\u00e3o ser\u00e3o emitidos reembolsos.<\/p>\n\n\n\n<p class=\"\">Pagamentos efetuados atrav\u00e9s da renova\u00e7\u00e3o autom\u00e1tica da subscri\u00e7\u00e3o tamb\u00e9m n\u00e3o s\u00e3o reembols\u00e1veis. Uma vez aprovado o reembolso, continuar\u00e1 a poder utilizar os servidores gratuitos, mas o acesso \u00e0s localiza\u00e7\u00f5es premium ser\u00e1 imediatamente revogado.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Compras In-App<\/h5>\n\n\n\n<p class=\"\">Compras inapp feitas atrav\u00e9s da Loja iTunes\/App e do Google Play Market est\u00e3o sujeitas \u00e0s pol\u00edticas de reembolso do iTunes\/App Store ou do Google Play Market. Favor entrar em contato diretamente com o suporte da loja. Favor informar-se de que o cancelamento da inscri\u00e7\u00e3o na Loja iTunes\/App ou no Google Play Market n\u00e3o resulta em um reembolso. Fique \u00e0 vontade para saber mais detalhes do suporte da loja ao cancelar tal compra.<\/p>\n\n\n\n<p class=\"\">Por favor, esteja ciente de que as compras feitas com Telegram Stars para o Planet VPN n\u00e3o s\u00e3o reembols\u00e1veis.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cancelamento da inscri\u00e7\u00e3o<\/h5>\n\n\n\n<p class=\"\">Voc\u00ea pode cancelar sua assinatura Premium a qualquer momento. Se a assinatura for emitida com renova\u00e7\u00e3o autom\u00e1tica, voc\u00ea mesmo poder\u00e1 cancel\u00e1-la por meio de sua conta pessoal no site ou entrando em contato com nossa equipe de suporte em&nbsp;<a href=\"mailto:support@freevpnplanet.com\">support@freevpnplanet.com<\/a>&nbsp;com um aviso de cancelamento da assinatura, pelo menos 24 horas antes do pr\u00f3ximo prazo de d\u00e9bito. Voc\u00ea concorda em ser educado e amig\u00e1vel ao se comunicar com nossa equipe de suporte por e-mail ou chat online. Se considerarmos seu comportamento amea\u00e7ador ou ofensivo, reservamo-nos o direito de coloc\u00e1-lo imediatamente na lista negra e bloquear seu acesso ao bate-papo.<\/p>\n\n\n    <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page_template-basic_for_gutenberg.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"download_by_lite_tag":[],"class_list":["post-99391","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reembolsos<\/title>\n<meta name=\"description\" content=\"Melhor VPN da Planet VPN - Reembolsos\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freevpnplanet.com\/pt\/refund\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reembolsos\" \/>\n<meta property=\"og:description\" content=\"Melhor VPN da Planet VPN - 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