{"id":99417,"date":"2024-06-13T13:50:50","date_gmt":"2024-06-13T10:50:50","guid":{"rendered":"https:\/\/help.freeplanetvpn.com\/refund\/"},"modified":"2026-03-13T15:29:27","modified_gmt":"2026-03-13T12:29:27","slug":"refund","status":"publish","type":"page","link":"https:\/\/freevpnplanet.com\/ro\/refund\/","title":{"rendered":"Ramburs\u0103ri"},"content":{"rendered":"\n
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Politica de rambursare<\/h1>\n\n\n\n

Ultima actualizare 13 martie 2026<\/p>\n\n\n\n

Depanare<\/h2>\n\n\n\n

Dac\u0103 nu sunte\u021bi mul\u021bumit de serviciul VPN, v\u0103 rug\u0103m s\u0103 ne informa\u021bi prin e-mail la support@freevpnplanet.com<\/a>. Rezolv\u0103m majoritatea problemelor de configurare a serviciului care pot \u00eempiedica serviciile pentru dvs. Exist\u0103 o practic\u0103 de succes conform c\u0103reia noi rezolv\u0103m mai \u00eent\u00e2i o problem\u0103 pe care o \u00eent\u00e2mpina\u021bi dumneavoastr\u0103.<\/p>\n<\/div>\n\n\n\n

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Condi\u021bii de rambursare<\/h2>\n\n\n\n

Utilizatorii au dreptul de a se retrage din contract \u00een termen de 14 zile de la \u00eencheierea acestuia. Pute\u021bi solicita o rambursare contact\u00e2nd echipa noastr\u0103 de suport la adresa support@freevpnplanet.com<\/a>. Pentru a ini\u021bia o cerere de rambursare, trebuie s\u0103 r\u0103spunde\u021bi la e-mailul echipei de suport \u00een termen de 7 zile calendaristice. V\u0103 rug\u0103m s\u0103 a\u0219tepta\u021bi un e-mail de confirmare din partea reprezentantului nostru de suport cu privire la rambursarea dvs. Indica\u021bi clar motivul cererii de rambursare pentru a facilita procesul de revizuire. Cererile de rambursare f\u0103r\u0103 un motiv specificat nu vor fi luate \u00een considerare.<\/p>\n\n\n\n

Acest drept nu se aplic\u0103 dac\u0103 serviciul a fost prestat integral \u00een conformitate cu Termenii de utilizare<\/a> (Sec\u021biunea 6). Dac\u0103 este aprobat\u0103, rambursarea va fi procesat\u0103 \u00een termen de 14 zile folosind metoda de plat\u0103 original\u0103.<\/p>\n\n\n\n

Pentru pl\u0103\u021bile efectuate \u00een criptomoned\u0103, \u00een general nu emitem ramburs\u0103ri \u00een criptomoned\u0103 din cauza cerin\u021belor de prevenire a sp\u0103l\u0103rii banilor \u0219i a fraudei \u0219i deoarece tranzac\u021biile cu criptomonede sunt ireversibile. Dac\u0103 o rambursare este aprobat\u0103, aceasta va fi procesat\u0103 exclusiv prin transfer bancar. Pentru procesarea ramburs\u0103rii trebuie s\u0103 furniza\u021bi detaliile bancare complete (nume complet, IBAN, SWIFT\/BIC, numele \u0219i adresa b\u0103ncii). Suma rambursat\u0103 \u00een moned\u0103 fiat va fi calculat\u0103 pe baza sumei pl\u0103\u021bii ini\u021biale convertite la cursul de schimb din ziua primirii pl\u0103\u021bii, minus orice taxe aplicabile.<\/p>\n\n\n\n

Nu suntem responsabili pentru fluctua\u021biile cursului criptomonedelor \u00eentre data pl\u0103\u021bii \u0219i data ramburs\u0103rii. \u00cen cazul \u00eentreruperilor serviciului la nivelul furnizorului sau al autorit\u0103\u021bilor guvernamentale, nu se acord\u0103 ramburs\u0103ri.

Pl\u0103\u021bile efectuate prin re\u00eennoirea automat\u0103 a abonamentului nu sunt rambursabile. Dup\u0103 aprobarea ramburs\u0103rii, ve\u021bi putea utiliza \u00een continuare serverele gratuite, \u00eens\u0103 accesul la loca\u021biile premium va fi revocat imediat.
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Achizi\u021bii \u00een aplica\u021bie<\/h5>\n\n\n\n

Achizi\u021biile “\u00een aplica\u021bie”, fiind efectuate prin intermediul iTunes\/App Store \u0219i Google Play Market, sunt supuse politicilor de rambursare iTunes\/App Store sau Google Play Market. V\u0103 rug\u0103m s\u0103 contacta\u021bi direct suportul magazinului. V\u0103 rug\u0103m s\u0103 fi\u021bi informat c\u0103 anularea abonamentului \u00een iTunes\/App Store sau Google Play Market nu \u00eenseamn\u0103 rambursare. Nu ezita\u021bi s\u0103 afla\u021bi mai multe detalii de la suportul magazinului, atunci c\u00e2nd anula\u021bi o astfel de achizi\u021bie.<\/p>\n\n\n\n

V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 achizi\u021biile efectuate cu Telegram Stars pentru Planet VPN nu sunt rambursabile.<\/p>\n\n\n\n

Anularea abonamentului<\/h5>\n\n\n\n

V\u0103 pute\u021bi anula abonamentul Premium \u00een orice moment. \u00cen cazul \u00een care abonamentul este emis cu re\u00eennoire automat\u0103, \u00eel pute\u021bi anula singur prin intermediul contului personal de pe site sau contact\u00e2nd echipa noastr\u0103 de asisten\u021b\u0103 la support@freevpnplanet.com<\/a> cu o notificare de anulare a abonamentului, cu cel pu\u021bin 24 de ore \u00eenainte de urm\u0103torul termen de debit. Sunte\u021bi de acord s\u0103 fi\u021bi politicos \u0219i prietenos atunci c\u00e2nd comunica\u021bi cu echipa noastr\u0103 de asisten\u021b\u0103 prin e-mail sau prin chat online. \u00cen cazul \u00een care consider\u0103m c\u0103 ave\u021bi un comportament amenin\u021b\u0103tor sau ofensator, ne rezerv\u0103m dreptul de a v\u0103 pune imediat pe lista neagr\u0103 \u0219i de a v\u0103 bloca accesul la chat.<\/p>\n\n\n <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page_template-basic_for_gutenberg.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"download_by_lite_tag":[],"class_list":["post-99417","page","type-page","status-publish","hentry"],"yoast_head":"\nRamburs\u0103ri<\/title>\n<meta name=\"description\" content=\"Cel mai bun VPN de la Planet VPN - Ramburs\u0103ri\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freevpnplanet.com\/ro\/refund\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ramburs\u0103ri\" \/>\n<meta property=\"og:description\" content=\"Cel mai bun VPN de la Planet VPN - 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