{"id":99357,"date":"2024-06-13T13:50:50","date_gmt":"2024-06-13T10:50:50","guid":{"rendered":"https:\/\/help.freeplanetvpn.com\/refund\/"},"modified":"2026-03-13T15:31:16","modified_gmt":"2026-03-13T12:31:16","slug":"refund","status":"publish","type":"page","link":"https:\/\/freevpnplanet.com\/sv\/refund\/","title":{"rendered":"Retur policy"},"content":{"rendered":"\n
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Retur policy<\/h1>\n\n\n\n

Senast uppdaterad 13 mars 2026<\/p>\n\n\n\n

Fels\u00f6kning<\/h2>\n\n\n\n

Om du inte \u00e4r n\u00f6jd med VPN-tj\u00e4nsten, v\u00e4nligen meddela oss via e-post till support@freevpnplanet.com<\/a>. Vi l\u00f6ser de flesta konfigurationsproblem som kan hindra Tj\u00e4nsterna fr\u00e5n att fungera tillfredsst\u00e4llade f\u00f6r dig. Vi har en v\u00e4lfungerande praxis att vi f\u00f6rst fels\u00f6ker ett problem som du upplever.<\/p>\n<\/div>\n\n\n\n

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Villkor f\u00f6r \u00e5terbetalning<\/h2>\n\n\n\n

Anv\u00e4ndare har r\u00e4tt att fr\u00e5ntr\u00e4da avtalet inom 14 dagar fr\u00e5n dess ing\u00e5ende. Du kan beg\u00e4ra en \u00e5terbetalning genom att kontakta v\u00e5rt supportteam p\u00e5 support@freevpnplanet.com<\/a>. F\u00f6r att starta en \u00e5terbetalningsbeg\u00e4ran m\u00e5ste du svara p\u00e5 e-postmeddelandet fr\u00e5n supportteamet inom 7 kalenderdagar. V\u00e4nligen inv\u00e4nta ett bekr\u00e4ftelsemejl fr\u00e5n v\u00e5r supportrepresentant ang\u00e5ende din \u00e5terbetalning. Ange tydligt orsaken till din \u00e5terbetalningsbeg\u00e4ran f\u00f6r att underl\u00e4tta granskningsprocessen. \u00c5terbetalningsbeg\u00e4randen utan angiven orsak kommer inte att behandlas.<\/p>\n\n\n\n

Denna r\u00e4tt g\u00e4ller inte om tj\u00e4nsten har fullgjorts i enlighet med Anv\u00e4ndarvillkoren<\/a> (Avsnitt 6). Om den godk\u00e4nns kommer \u00e5terbetalningen att behandlas inom 14 dagar till den ursprungliga betalningsmetoden.<\/p>\n\n\n\n

F\u00f6r betalningar som g\u00f6rs i kryptovaluta utf\u00e4rdar vi normalt inte \u00e5terbetalningar i kryptovaluta p\u00e5 grund av krav p\u00e5 att f\u00f6rhindra penningtv\u00e4tt och bedr\u00e4gerier samt eftersom kryptotransaktioner \u00e4r irreversibla. Om en \u00e5terbetalning godk\u00e4nns behandlas den uteslutande via bank\u00f6verf\u00f6ring. F\u00f6r att behandla \u00e5terbetalningen m\u00e5ste du ange fullst\u00e4ndiga bankuppgifter (fullst\u00e4ndigt namn, IBAN, SWIFT\/BIC, bankens namn och adress). \u00c5terbetalningsbeloppet i fiatvaluta ber\u00e4knas baserat p\u00e5 det ursprungliga betalningsbeloppet omr\u00e4knat enligt v\u00e4xelkursen p\u00e5 dagen d\u00e5 betalningen mottogs, minus eventuella avgifter.<\/p>\n\n\n\n

Vi ansvarar inte f\u00f6r v\u00e4xelkursf\u00f6r\u00e4ndringar i kryptovalutor mellan betalningsdatum och \u00e5terbetalningsdatum. Vid tj\u00e4nsteavbrott p\u00e5 leverant\u00f6rs- eller myndighetsniv\u00e5 utf\u00e4rdas inga \u00e5terbetalningar.

Betalningar som g\u00f6rs genom automatisk f\u00f6rnyelse av prenumerationen \u00e4r inte heller \u00e5terbetalningsbara. N\u00e4r \u00e5terbetalningen har godk\u00e4nts kan du fortfarande anv\u00e4nda de kostnadsfria servrarna, men \u00e5tkomsten till premiumplatser tas bort omedelbart.<\/p>\n\n\n\n

Ink\u00f6p i appen<\/h5>\n\n\n\n

K\u00f6p “i appar” som g\u00f6rs via iTunes\/App Store och Google Play Market omfattas av iTunes\/App Store eller Google Play Markets \u00e5terbetalningspolicyer. V\u00e4nligen kontakta butikssupporten direkt. V\u00e4nligen observera att ett avbrytande av prenumerationen i iTunes\/App Store eller Google Play Market inte medf\u00f6r en \u00e5terbetalning. Tveka inte att ta reda p\u00e5 mer information fr\u00e5n butikssupporten n\u00e4r du avbryter ett s\u00e5dant k\u00f6p.<\/p>\n\n\n\n

Observera att k\u00f6p som g\u00f6rs med Telegram Stars f\u00f6r Planet VPN inte \u00e4r \u00e5terbetalningsbara.<\/p>\n\n\n\n

Upps\u00e4gning av prenumeration<\/h5>\n\n\n\n

Du kan s\u00e4ga upp din Premium-prenumeration n\u00e4r som helst. Om prenumerationen utf\u00e4rdas med automatisk f\u00f6rnyelse kan du s\u00e4ga upp den sj\u00e4lv via ditt personliga konto p\u00e5 sajten, eller genom att kontakta v\u00e5rt supportteam p\u00e5 support@freevpnplanet.com<\/a> med ett meddelande om upps\u00e4gning av prenumerationen, minst 24 timmar innan n\u00e4sta debiteringstillf\u00e4lle. Du samtycker till att vara artig och v\u00e4nlig n\u00e4r du kommunicerar med v\u00e5rt supportteam via e-post eller onlinechatt. Om vi finner ditt beteende hotande eller st\u00f6tande f\u00f6rbeh\u00e5ller vi oss r\u00e4tten att omedelbart svartlista dig och blockera din \u00e5tkomst till chatten.<\/p>\n\n\n <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page_template-basic_for_gutenberg.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"download_by_lite_tag":[],"class_list":["post-99357","page","type-page","status-publish","hentry"],"yoast_head":"\nRetur policy<\/title>\n<meta name=\"description\" content=\"B\u00e4sta VPN fr\u00e5n Planet VPN - Retur policy\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freevpnplanet.com\/sv\/refund\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retur policy\" \/>\n<meta property=\"og:description\" content=\"B\u00e4sta VPN fr\u00e5n Planet VPN - 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