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Table of Contents
1. Common Reasons for VPN Connection Issues
2. Contact Support if Issues Persist

Why Is My VPN Not Connecting?

If your VPN isn’t connecting, it can be frustrating, but several common issues might be causing the problem. Understanding these reasons will help you troubleshoot and get back online with a secure VPN connection.

Common Reasons for VPN Connection Issues

  1. Internet Connection Problems The most frequent cause of a VPN not connecting is a weak or unstable internet connection.
    • Solution: Test your connection by turning off the VPN and browsing without it. If your internet is slow or disconnected, reset your router or switch to a stronger network.
  2. Server Overload VPN servers can sometimes experience high traffic, making it difficult for new connections to be established.
    • Solution: Try switching to a different server within your VPN app. Planet VPN offers multiple server locations, so you can easily switch to a less crowded one.
  3. Incorrect Login Credentials If you’re using a paid or account-based VPN, incorrect credentials could prevent the VPN from connecting.
    • Solution: Double-check your login details and ensure that your account is active.
  4. Protocol Compatibility VPN protocols might not work properly depending on your network or device settings.
    • Solution: In Planet VPN, you can manually switch between protocols. If one protocol fails, try using another from the settings menu.
  5. Firewall or Antivirus Blocking Some firewalls and antivirus programs can block VPN traffic, preventing the VPN from connecting.
    • Solution: Temporarily disable your firewall or antivirus to see if the VPN can connect. If it works, configure your security software to allow VPN traffic.
  6. Outdated VPN App Using an outdated version of your VPN app might cause connection issues.
    • Solution: Update the app to the latest version, either through your app store or from the Planet VPN website.
  7. ISP Blocking VPN Traffic Some internet service providers (ISPs) may throttle or block VPN connections.
    • Solution: Try switching to a different protocol or server location. In some cases, you may need to contact your ISP to ask about VPN compatibility.

Contact Support if Issues Persist

If you’ve tried these solutions and your VPN still isn’t connecting, Planet VPN offers 24/7 support to assist you with any technical issues. Reach out through the support page for personalized help.

By identifying and addressing these common issues, you can restore your VPN connection and continue to enjoy secure and private browsing with Planet VPN.