Terms of refund

In case you are dissatisfied with the quality of service, app performance, or other factors that cannot be resolved by our Support Team, we offer a Money-Back Guarantee. According to our Refund Policy, you can request a refund by contacting our Support Team. The refund period for the “1-Month Plan” is 14 days, while the refund period for the “1-Year and 3-Year Plans” is 30 days. To initiate a refund request, you must respond to the email from the support team within the specified refund period. Please wait for a confirmation email from our support representative regarding your refund. Clearly state the reason for your refund request to facilitate the review process. Refund requests without a specified reason will not be considered. If your refund is approved, it may take up to 10 days for the funds to be credited to your account. If you have not received the funds within 10 days, please contact our support team at [email protected], and we will promptly address the issue.

Please note that payments made with cryptocurrencies are not eligible for refunds. When paying for subscriptions using this method, please be cautious in selecting the correct coin, as we are not responsible for lost transactions due to user error during the payment process.

In case of service disruptions at the provider or governmental level, refunds are not issued.

You may receive a refund under the Guarantee only once. If you then purchase any of our Services again, no refunds will be given for subsequent cancellations. Payments made on an issued automatic subscription renewal are also non-refundable. Once a refund has been approved, you will still be able to use the free servers and access to premium locations will be blocked.

In-app purchases

“In-app” purchases, being made via the iTunes/App Store and Google Play Market are subject to iTunes/App Store or Google Play Market refund policies. Please, contact store support directly. Please, be informed, that canceling the Subscription in iTunes/App Store or Google Play Market doesn’t mean the refund. Don’t hesitate to find out more details from store support, when cancelling such a purchase.

Subscription cancellation

You can cancel your Premium subscription at any time. If the subscription is issued with automatic renewal, you can cancel it yourself through your personal account on the site, or by contacting our support team at [email protected] with a notice of cancellation of the subscription, at least 24 hours before the next debit deadline. You agree to be polite and friendly when communicating with our Support Team by email or online chat. If we find your behaviour threatening or offensive, we reserve the right to immediately blacklist you and block your access to the chat.