Wuthering Waves Not Working: What’s Going On and What to Do
When Wuthering Waves is not working, the problem can take many forms. The launcher may refuse to open, the file check may stall, the login screen may say the gateway connection timed out, or the game may crash right after the photosensitivity warning. Some of these come from Kuro Games’ servers or a fresh update, and others from your network, device, or anti-cheat software.
This guide covers each cause, shows how to tell an outage from a local issue, and explains where a tool like Planet VPN can help.
Why Is Wuthering Waves Not Working?
Wuthering Waves is a large open-world game that needs a stable connection, plenty of free storage, and a working anti-cheat service on PC. A problem with any of these can stop it at the launcher, the file check, the login screen, or in the middle of a session. Big version updates add their own risks, from maintenance downtime to a patch that won’t finish installing. Start with a few quick checks that clear many issues on every platform.
How to Fix
- Restart the game, then restart your device and router.
- Check the official @Wuthering_Waves account on X and the in-game Bulletin for maintenance.
- Make sure the game is on the latest version for your platform.
- Free up storage, since updates need far more space than the finished install.
- On PC, click Repair in the launcher (the wrench icon at the top right).
Is Wuthering Waves Down, or Is It Just You?
Kuro Games takes the servers offline for every version update, and nobody can log in until the maintenance ends. The Version 3.7 maintenance, for example, ran for about 7 hours, and the notice warned it could be extended. Overloaded servers on busy days can also cause network errors and timeouts for many players at once. If friends on the same server are stuck too, the problem is server-side and waiting is the only fix.
How to Fix
- Check @Wuthering_Waves on X and the news page of the official website for maintenance times.
- Look for fresh outage reports from other players on social media and r/WutheringWaves.
- Ask friends on the same server whether they can log in.
- Wait for the posted end time, then restart the game and install the update.
- If only you are affected, move to the local fixes below.
Wuthering Waves Not Loading
A loading bar that never moves is a common complaint, and on PC it often shows up as the game stuck on verifying file integrity. The check can keep running in the background even when the bar looks frozen, and some players wait 30–60 minutes for it to finish. On mobile, the same stall usually follows an update or happens when storage is nearly full.
Tip: Before you close a file check that looks frozen, open Task Manager. If the Wuthering Waves process is still using disk or CPU, the check is working, and restarting may reset its progress.
How to Fix
- Give the file check time to finish before you close anything.
- If nothing has moved for over an hour, close the game and restart your PC or phone.
- Install any pending update, since an outdated client can hang the check.
- Switch between Wi-Fi and mobile data, or move closer to your router.
- Free up storage, then reopen the game.
Wuthering Waves Won’t Launch
On PC, Wuthering Waves can fail to launch in a few different ways. The Epic Games Store may show the game as running while no window appears, the launcher may open to a blank screen and then say “Program not responding,” or Windows may report that vcruntime140_1.dll was not found. After an update, the game can also claim you are running multiple game instances and close itself.
How to Fix
- Open the install folder and run the file named launcher, not launcher_epic.
- Fully close the launcher and open it again if you see the multiple-instances message.
- Install the Microsoft Visual C++ redistributable, then reinstall the launcher.
- Whitelist the game in your antivirus and run the launcher as administrator.
- Update your graphics driver and use the launcher’s Repair button.
Wuthering Waves Stuck Downloading
Downloads and version updates are large, so they fail more often than the game itself. Kuro’s Version 3.7 notice asked PC players to reserve 46 GB for a 26 GB package, and mobile players 20 GB, and an update won’t finish without that space. A download that slows to a crawl, drops to zero, or triggers an antivirus warning about modified DLL files usually points to a connection, storage, or security-software issue.
How to Fix
- Free up the reserved space listed in the latest update notice.
- Pause the download and resume it later on a stable connection.
- Allow the game files through your antivirus, then download again.
- Use New Version Pre-download in the PC launcher, or Pre-download on mobile, before maintenance starts.
- Contact customer service if the download keeps dropping to zero.
Wuthering Waves Login Problems
Login trouble ranges from a title screen that hangs to a “too many failed login attempts” message. Some players can reach one server but not another, which points to a routing problem between their network and that region. Progress is also tied to a single server (America, Europe, Asia, SEA, or HMT), so picking the wrong one can make your account look empty even though nothing was lost.
How to Fix
- Check that you are on the same server where you created your character.
- Sign in with the method you used to sign up, such as email, Google, Facebook, PSN, or Microsoft.
- Reset your Kuro Games password if the game reports an account or password error.
- Wait a while after a failed-attempts message before you try again.
- If only one server fails, test another network or a VPN to rule out a routing issue.
- Email [email protected] if you still can’t get in.
Wuthering Waves Keeps Disconnecting
If you can log in but the game keeps showing “Connection Error… Reconnecting,” the link between you and the server is dropping. A weak Wi-Fi signal, a congested network, or a DNS problem are common causes, and server load during busy periods can add to it. Some players fixed it by verifying the game files or switching to a different DNS provider.
How to Fix
- Use a wired connection, or switch your Wi-Fi between the 2.4 GHz and 5 GHz bands.
- Restart your router and pause other downloads.
- Verify or repair the game files in your launcher.
- Flush your DNS (ipconfig /flushdns on Windows) or try a different DNS provider.
- Test a phone hotspot to see whether your home network is the problem.
Wuthering Waves Keeps Crashing
Crashes on startup or mid-game often trace back to graphics settings, drivers, or damaged files. On PC, a common pattern is a “Fatal error” pop-up saying the UE4 Client Game has crashed, sometimes right after the photosensitivity warning. Some players also hit DXGI_ERROR_DEVICE_HUNG crashes linked to ray tracing, a recent GPU driver, or a video player left open in the background.
How to Fix
- Click Repair in the launcher, wait for it to finish, then restart your PC.
- Update or roll back your graphics driver, depending on when the crashes started.
- Turn off ray tracing and lower your graphics settings.
- Close background apps, especially video players and overlays, before launching.
- On mobile, free up storage and reinstall the game if crashes started after an update.
Wuthering Waves Lagging
Players use “laggy” for two different problems. Low FPS and stutter come from your hardware and settings, while rubber-banding and delayed actions come from the network. Stutter usually follows an outdated driver, a fullscreen resolution that doesn’t match your monitor, or settings above what your GPU can handle. Network lag is more likely when your server is far away, the route is congested, or your ISP throttles game traffic, and that is where a VPN sometimes helps.
How to Fix
- Update your graphics driver and restart the game.
- Set the game to your monitor’s native resolution, or try windowed fullscreen.
- Lower graphics from High or Ultra High to Medium or Low.
- Play on the server closest to you, which usually lowers ping.
- Try a nearby VPN server if your ISP throttles games or the route is poor.
Wuthering Waves Anti-Cheat Error
The PC version uses Anti-Cheat Expert (ACE). When it fails, you may see “Error occurs on ACE components. Game will exit soon.” with a code such as 13-131223-22, and the game closes. Security software and a misconfigured ACE service are frequent triggers. Mobile players shouldn’t run into this error.
How to Fix
- Press Windows + R, type services.msc, and open the AntiCheatExpert service.
- Set its Startup type to Manual, click Apply, then restart your PC.
- Run Repair from the launcher to restore the anti-cheat files.
- Pause aggressive antivirus software while you launch the game.
- Contact Kuro Games support if the error keeps coming back.
Common Wuthering Waves Errors
Wuthering Waves shows a mix of written messages and Windows error codes. Most point to a connection, file, or graphics problem. Here are the ones you are most likely to meet and what to do about each.
| Error | What it means | What to do |
|---|---|---|
| Gateway connection timed out | The game couldn’t reach the login server, often during maintenance, busy periods, or a routing problem | Restart the game, switch Wi-Fi bands or networks, and check for maintenance. |
| Network error | The connection dropped during login or play | Check your connection, update the game, force close it, and try again. |
| Fatal error [Line:258] | The UE4 client crashed at startup, often because of a graphics setting | Repair the game, update your graphics driver, and lower graphics or resolution. |
| vcruntime140_1.dll was not found | A Microsoft Visual C++ runtime is missing | Install the Visual C++ redistributable, then reinstall the launcher. |
| Running multiple game instances | The game thinks an old session is still open after an update | Fully close the launcher and open it again. |
| DXGI_ERROR_DEVICE_HUNG | The graphics driver stopped responding | Turn off ray tracing, close background apps, and update or roll back the driver. |
| 0xc000007b | Windows system or runtime files are missing or damaged | Run sfc /scannow as administrator and reinstall Visual C++. |
Why Can’t I Access Wuthering Waves?
Sometimes the game is fine, but the network you are on blocks it. School, office, hotel, and public Wi-Fi often block game traffic, and some internet providers block or limit certain apps. A typical sign is a game that connects on mobile data but not on your usual Wi-Fi, or one that reaches one server region but not another. Reinstalling won’t help with this kind of block. A VPN is the practical fix, because it sends your connection through a different network and route.
How to Fix
- Test the game on mobile data. If it works, your Wi-Fi is blocking it.
- Connect to a VPN server close to your game server’s region.
- Switch DNS servers if your provider filters the connection.
- Check for parental controls or firewall rules on your router.
- On work or school networks, remember the network owner may still restrict gaming.
When a VPN Can Help with Wuthering Waves
A VPN helps in a few specific cases. It can get you past school, work, or public Wi-Fi blocks, ease ISP throttling, and give you a cleaner route when one server region keeps timing out from your network. It also protects your connection on public Wi-Fi. It can’t fix server maintenance, a banned account, a wrong password, an anti-cheat crash, or a game bug, and it won’t move your progress to another server. If you want to try one, Planet VPN offers gaming servers, and you can read more on the VPN for Wuthering Waves page.
Wuthering Waves Not Working on Console
On PS5 and Xbox, most problems come from accounts and updates. On PS5 your PSN account region decides your server, and on Xbox your Microsoft account is tied to a server at first login and can’t be changed. If progress from PC or mobile doesn’t show up, the console may be linked to a different Kuro Games account or region.
How to Fix
- On PS5, press OPTIONS on the game tile to check for updates. On Xbox, use Manage Updates in My games & apps.
- Compare the User ID in Settings, Account Settings, User Center with the one on your PC or phone.
- Make sure your PSN or Microsoft account region matches your character’s server.
- Restart the console and check its internet connection.
- Request unlinking through the in-game Feedback option if the wrong account is linked.
Why Is Wuthering Waves Not Working on My Phone?
Phones run out of storage faster than PCs, and every Wuthering Waves update needs a lot of free space. Low storage, overheating, an outdated app, or a bug in a new patch can stop the game from opening or make it crash. The fixes differ between iPhone and Android.
Wuthering Waves Not Working on iPhone
iOS doesn’t let you clear an app’s cache directly, and updates come through the App Store instead of an in-game pop-up. Offloading or reinstalling the app gives you a clean copy, and your progress stays safe on your Kuro Games account.
How to Fix on iPhone
- Update Wuthering Waves in the App Store and update iOS.
- Free up space in Settings, then General, then iPhone Storage.
- Offload or reinstall the app if it keeps crashing.
- Turn off Low Power Mode and let the phone cool down.
- Restart your iPhone before you open the game.
Wuthering Waves Not Working on Android
On Android, the game updates through an in-game pop-up, and you can clear its cache straight from your settings. Crashes after an Android system update or a new game patch are common, and a clean reinstall often fixes them.
How to Fix on Android
- Clear the game’s cache in Settings, then Apps, then Wuthering Waves.
- Accept the in-game update pop-up and keep the app open until it finishes.
- Free up at least the space listed in the latest update notice.
- Allow background data and turn off battery saver while the game downloads.
- Reinstall the game if crashes started after an update.
How to Prevent Wuthering Waves Problems in the Future
Most issues are easier to avoid than to fix. Use the pre-download option before each version update, keep extra storage free, and update your graphics driver on PC. Note which server your main character is on, and set a password on your Kuro Games account so you can log in on any platform. If your network often blocks or throttles games, keep a reliable VPN ready.
Conclusion
When Wuthering Waves isn’t working, go in order. Check for maintenance first, then test your connection, update and repair the game, and look at your device, drivers, and anti-cheat. Most problems clear within a few minutes once you find the cause. If the game works on other networks but not yours, a block or a poor route is likely, and that is where Planet VPN can help you get back in.
Frequently Asked Questions (FAQs)
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1. Why is Wuthering Waves not working today?
The most likely reasons are version update maintenance, a server outage, or a network problem on your side. Nobody can log in during maintenance, so check @Wuthering_Waves on X and the in-game Bulletin. If others on your server can play, restart your router and update the game.
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2. Why won’t Wuthering Waves launch on my PC?
Common causes are a launcher that Epic starts in the background, a missing Visual C++ runtime, or damaged game files. Run the launcher file directly from the install folder, whitelist it in your antivirus, install Visual C++, and use the Repair button.
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3. How do I fix “gateway connection timed out” in Wuthering Waves?
This error means the game couldn’t reach the login server. Restart the game, switch Wi-Fi bands or try a hotspot, and check for maintenance. If only one server region fails from your network, a VPN can give you a different route.
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4. Why is Wuthering Waves so laggy?
Stutter and low FPS usually come from drivers or settings, so update your GPU driver and lower your graphics. Rubber-banding and delays come from the network, so play on the closest server and use a wired connection.
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5. Why does Wuthering Waves keep crashing?
On PC, the usual causes are damaged files, graphics settings like ray tracing, and driver problems. Run Repair and update your driver. On mobile, low storage and a fresh patch are common triggers, so free up space and reinstall if needed.
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6. Why is my Wuthering Waves progress gone?
You are probably on a different server or account. Progress stays on the server where you earned it and doesn’t transfer between regions. Switch back to your original server on the login screen, and check the User ID in User Center.
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7. Can a VPN fix Wuthering Waves?
Sometimes. A VPN can help with Wi-Fi blocks, ISP throttling, and a poor route to one server region. It can’t fix maintenance, bans, crashes, or anti-cheat errors.