Privacy Policy

FREE PLANET VPN S.R.L. (hereafter referred to as “Company,” “we,” or “our”) is the owner and operator of the VPN service known under the trademark FREE PLANET VPN (hereafter referred to as “FREE PLANET VPN,” “the Service”).

Hereinafter, for clarity and consistency, the term “FREE PLANET VPN” may refer to either the trademark or the company operating the service.

Date of Effectiveness:

At FREE PLANET VPN, privacy is considered a core principle of all services and operations. This Privacy Policy outlines the practices employed by FREE PLANET VPN concerning the handling of information when users access the FREE PLANET VPN websites (freeplanetvpn.com and its affiliated domains), applications, and related services (collectively, the “Services”).

The underlying principle of this approach is simple: data collection is restricted to the minimum necessary to ensure the secure and efficient operation of a FREE PLANET VPN. The disclosure of personal information to third parties is not a practice undertaken by this organization. Moreover, the use of such information is strictly limited to the provision of services as described herein.

By accessing or using FREE PLANET VPN, you expressly acknowledge that you have read, understood, and agreed to this Privacy Policy. Should you disagree with any provision herein, you are hereby requested to cease use of our services immediately.

1. Information We Collect

FREE PLANET VPN operates under a strict zero-logging policy, meaning that it does not retain records of users’ activities. Accordingly, the tracking or storage of activity logs, including browsing history, traffic data, content, or DNS queries, is not performed. Nevertheless, to ensure the proper functioning and operational integrity of the Services, there may be limited instances in which specific categories of information are collected.

a) Technical and Usage Information (Anonymous Collection)

VPN connection status (successful or failed).
The VPN server location you connect to.
General location (country only) and your Internet Service Provider.
Device details such as model, OS version, and app version.
Diagnostic and performance data (e.g., speed tests, crash/error reports).

Important:

All such data is anonymized immediately upon collection and cannot be linked to any individual user or specific VPN session.

b) Optional Account Data

While creating an account is not mandatory to use FREE PLANET VPN, should you choose to do so, we may request an email address. This information is utilized for the following purposes:

Account login and recovery.
Subscription management.
Customer support.
Service notifications or optional marketing updates (you can opt out at any time).

c) Subscription and Payment Data

When you subscribe to a paid FREE PLANET VPN plan, we may collect certain limited information, including but not limited to:

Your email address, subscription plan, and payment status.
Transaction-related information (e.g., currency, renewal status, invoice ID).

It is important that FREE PLANET VPN does not process or retain payment card information. All financial transactions are securely handled by trusted third-party providers, including Stripe, Airwallex, Payssion, and v5pay.

d) Cookies and Comparable Technologies

Our websites may utilize cookies for the following purposes:

Remember your settings and preferences.
Improve performance and navigation.
Support analytics and essential functionality.

For further information, please refer to our [Cookie Policy].

e) Communication Data

In the event that the aforementioned party contacts us, we may collect the name, email address, and content of the message. Such information is used solely for the purpose of responding and providing assistance.

2. Use of Collected Data

We process the collected information solely for the following purposes:

Security & Authentication – verify subscription status, prevent fraud, block misuse.
Diagnostics & Optimization – monitor performance, troubleshoot errors, and improve app stability.
Customer Support – answer inquiries, resolve issues, and provide relevant updates.
Research & Development – analyze anonymized trends to create better features and new services.
Legal Compliance – meet regulatory requirements, prevent abuse, and ensure lawful use.

The use of collected data for purposes of user profiling or monitoring browsing activity is strictly prohibited by our company.

3. Data Sharing and Transfer

FREE PLANET VPN shall not engage in the sale or rental of personal information. Nonetheless, sharing limited data may be allowed in specific circumstances.

Service Providers: To ensure the seamless delivery and continued maintenance of our Services, we engage with trusted third-party partners, including payment processors, analytics providers, and support platforms.
Aggregated or Anonymous Reports: Anonymous statistical data may be shared in a manner that guarantees the complete anonymity of individuals.
Business Transfers: In the event of a merger, acquisition, or corporate restructuring, relevant data may be transferred, subject to strict privacy safeguards.
Legal Requests: If disclosure of limited data is required by applicable law or necessary to protect the safety of users, such disclosure may be made in accordance with legal obligations.

It should be noted that data may be processed outside the individual’s country of residence. In such instances, FREE PLANET VPN implements appropriate safeguards to ensure the confidentiality, integrity, and availability of users’ information.

4. Data Protection

A strict protocol is implemented to ensure the security of all collected data, including the following measures:

Encryption and access controls to safeguard data integrity and confidentiality.
Isolated storage systems with restricted access to prevent unauthorized entry.
Regular audits and continuous monitoring to detect and mitigate potential security risks.

Access to data is strictly restricted to authorized personnel on a “need-to-know” basis. In the event of a security breach, affected users and relevant regulatory authorities shall be notified promptly in accordance with applicable law.

5. Data Retention & Deletion

User data shall be retained solely for the duration necessary to provide the Services described herein. Upon the conclusion of such necessity, all information shall be securely deleted or anonymized.

If a user account is deleted, all associated data shall also be eradicated, except to the extent that retention is required by applicable law (including, but not limited to, tax, accounting, or regulatory compliance obligations).
In circumstances where immediate deletion is not practicable, such as during backup or archival procedures, the data shall be securely isolated and maintained until a method ensuring complete and secure removal can be executed.

6. Third-Party Services We Use

To ensure the safety and reliability of FREE PLANET VPN, we engage with carefully selected third-party providers, including but not limited to:

Google Firebase – crash reports and diagnostics.
Adjust – app analytics and performance tracking.
Zendesk – customer support system.
Stripe, Airwallex, Payssion, v5pay – payment processing.
Forter, Rebilly – fraud detection and risk management.
Admob, Liftoff, InMobi, Unity, Bigo Ads – advertising partners (for free VPN version).

These partners may utilize cookies or comparable technologies. They do not receive FREE PLANET VPN traffic logs or any sensitive personal identifiers.

7. User Rights

Subject to applicable law in your region, you may be entitled to specific rights with respect to your personal data:

Access – request a copy of the data we hold about you.
Correction – update or correct inaccurate information.
Deletion – request permanent deletion of your account and related data.
Restriction/Objection – limit or object to certain processing.
Withdraw Consent – stop receiving marketing or revoke optional data uses.

For users in the EEA/UK (GDPR):

You may exercise your rights at any time. Verification of identity may be required to process such requests.

For users in California (CCPA):

You may request information regarding the personal data we collect or disclose. FREE PLANET VPN does not sell personal data under any circumstances.

8. Privacy of Minors

FREE PLANET VPN is not intended for individuals under the age of 13, or under the minimum legal age in the user’s country of residence. We do not knowingly collect personal information from children.

In the event that a parent or guardian believes their child has provided personal information to us, they are requested to contact us promptly. Such information will be securely deleted upon receipt of the request.

9. Changes to This Privacy Policy

This policy may be updated from time to time to reflect changes in applicable law, technological developments, or modifications to the Services provided. The “Effective Date” shall always indicate the most current version.

Users will be notified of any significant updates through the company’s applications, websites, or via email communications.

10. Contact Us

Should any questions, concerns, or requests regarding this Privacy Policy arise, interested parties are invited to contact the designated department via the contact details provided below: …@freeplanetvpn.com

All questions or requests relating to privacy matters herein shall be submitted to the organization’s Data Protection Officer (DPO): …@freeplanetvpn.com